Analytics overview

Analytics gives you a live picture of the business over any date range, without exporting anything.

Choose a period

1. Open Analytics from Growth in the sidebar.
2. Optionally filter by Employee, then set the From and To dates.
3. Click Apply.

What you'll see

• Summary cards for Bookings, Revenue, Attendance, and Abandoned bookings for the period.
• Bookings per day and Revenue per day charts, plus When customers book (by hour of day, in your business's timezone) and a breakdown of Booking statuses.
• Abandonment, split into Expired and Replaced holds, so you can see how many potential bookings never completed.
• A Lead funnel (New, Converted, Lost) with an overall Conversion rate, and totals for New customers, Active customers, and the customer base as a whole.
• Top services and Top providers tables, each ranked by bookings and revenue.
• Working days and absence for the team, and a list of Recently abandoned holds with the contact and slot they wanted.
• Results from Marketing campaigns sent in the period — recipients, sent, and failed counts.
• Online vs staff bookings — how many bookings customers made online, how many staff made, and how many the AI receptionist made.
• How far ahead customers book, grouped by lead time with a median.
• Customer retention — the return rate after a first visit, new versus returning customers, regulars who have stopped coming, and abandoned bookings won back.
• Capacity utilization — a fill-rate heatmap, the Quietest hours, and Fill rate per provider. Only bookable staff are counted.
• Most abandoned services, with the abandon rate, the missed value, and a shortcut to set a campaign price.
• Campaign results — bookings before and during campaign prices, and opens and bookings from sent campaigns.

For a downloadable, dated record instead of a live view, see Reports and exports.